Find the answer to your question in the list below. If not, feel free to contact us.
Check the compatibility of your device
Learn how to install and activate your eSIM
1. What is eSIM?
eSIM stands for embedded SIM and allows you to get connected to a mobile network without a need for the physical SIM card.
2. Can I transfer my eSIM between devices?
List of eSIM compatible devices
3. What if I run out of data?
You can buy a top-up plan in the app. The additional data will be tied to the main eSIM.
4. Can I tether using WOWconnect eSIM?
Yes, WOWconnect eSIMs support tethering / personal hotspot.
5. Does the eSIM come with a local number?
No, WOWconnect eSIMs are data only.
6. When should I set up my eSIM?
You can wait until you arrive at your destination to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process.
7. Can I use my SIM card and WOWconnect eSIM at the same time?
Yes. Just make sure to turn off Data roaming option for your SIM card and turn on Data roaming option for your WOWconnect eSIM card.
8. What should I do if I’ve deleted or lost the QR code for my eSIM?
If you cannot find the QR code or have deleted it by mistake, please get in touch with us via our Contact us page, and we’ll resend the code to you.
9. Is my phone “unlocked” and able to use eSIMs?
Only unlocked phones can use eSIMs. Make sure your phone isn’t tied to one carrier. You can test with a different SIM, check settings, or ask your carrier.
10. My QR code isn’t working. What should I do?
Make sure your phone supports eSIM, you’re scanning from Settings, you’re on Wi-Fi, and you haven’t scanned the code before. Otherwise, try manual entry or contact us.
11. What happens to unused data after the end of my plan?
If you don’t use up all your data then it will be lost and cannot be accessed again after the date specified.
12. How many times can I use my eSIM?
Your eSIM can only be activated on one device. If you delete the eSIM from your phone, you will not be able to reuse it. You cannot scan the QR code on two devices.
13. When does my eSIM data plan start?
It starts when you activate it on your phone after scanning the QR code.
14. Should I only buy an eSIM when I’m ready to use it?
No. You can buy it anytime. Your plan starts when you activate the eSIM.
15. How can I check how much data I’ve used?
You can check this in the WOW connect app, section My Cards >> Active >> Details.
16. Can I use WhatsApp/Viber/Telegram with my WOWconnect eSIM?
Yes, you can use WhatsApp with your eSIM just like normal. When you install an eSIM, you will keep your WhatsApp number, which means you will also keep all your conversations and contacts.
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